I love when our LAN/WAN guy talks to our sales/marketing person. The conversations goes something like this.
"Yeah, our Point to Point provider's WAN systems went down, so I rerouted our CISCOs to utlize BGP and our Point to Point connects now with our colocation's servers in downtown. The migration of the data was encrypted and everything is ok."
"Umm...right."
When I got my first job that required selling anything, I had to read through a rigorous training manual and attend on the site training. No, i wasn't selling nuclear secrets to Iran. We all know that it doesn't require much training.
No, instead, i was selling clothing to yuppies.
I knew what buckrum was. I knew what triple stitching versus double stitching was, and where it appeared on clothing. I knew that our stretch dress shirts contained 98% cotton and 2% lycra. I knew how jean washes were achieved. I even knew that the Gap's "reverse" fit was designed for chunky girls in mind. I knew what wovens were, i knew what knits were. I knew that the Gap waxed the back of every belt so the staining would not mess up your pants. (If you've ever bought a 2 dollar belt, you know that the 'blackness' will leak into your khakis, providing a nice black belt around the waistline.
Anyhow, my point is, I knew what I was selling. When a girl asked how much her jeans would shrink, I already knew.
Since I've been employed in the 'technology' field, I've noticed one trend.
Sales departments don't know SHIT about what they are selling.
I had to get trained to sell white tshirts. How come these people can't get trained in the technology they are selling?
Exhibit A:
When I worked at Earthlink, before they outsourced all their jobs to India, we used to get calls about users not connecting "fast enough." They would connect, and of course, never get 56666 bps throughput. After explaining that dialup was a "best effort" connection, they would proceed to tell me how their saleperson had promised them the Sun and the Moon, but obviously, their 49999 bps connection wasn't enough. Apparently, the Salesperson forgot to mention certain things that might inhibit their connection.
Exhibit B:
When I was employed at InternetConnect, our salespeople barely knew how to get to work on time. Once again, the Salesperson would know NOTHING about DSL technology, and would leave the customer excited that they were getting free blowjobs with every connection. Of course, when they hit the stark reality that DSL sucks for a lot of people due to line conditions, tech support is who got yelled at. Salesperson sells the line, moves on. Tech support has to retain and support the line until the customer decides to cease doing business with us.
I could go on about TelePathetic, but it'd be the same argument.
So, here at Mail2Spam, our salesperson asks me ridiculous questions every single day. The best was "What's the difference between POP and IMAP?"
That's like a car salesman asking a mechanic, "Hey, what's the difference between power windows and non power windows?"
It's pretty much ridiculous but what can be done? This place reminds me of the cartoon image of a dam leaking through 1000 different places. I run up, plug one leak with a finger, then plug another with my other finger. Then 4 more leaks spring up. Of course, when u ask for help, our other employees are doing their own plugging up of leaks.
All while the CEO of the company is on some yaucht off the coast of France.
I wish I was a rich Saudi.
:-\