How is this shit MY fault.
8/1/2002 - Contract is signed with Critical Path which brings on several domains, including Faithmail.com. This contract is very non specific and sets us as "Level 2 Support" for all domains.
4/1/2003 - Contract is expanded. Our previous Sales Manager gives 'verbal' agreements on what domains are getting 1st level suport, and what domains are not. Sales Manager does not notify the previous support representative.
12/9/2003 - I get hired.
7/24/2004 - Our Sales Manager gets fired.
7/26/2004 - New Sales Manager gets hired.
8/25/2004 - We get an angry email from Faithmail saying that we are not supporting their users. We have a backlog of over 2000 emails dating back to November 2003 that have not been looked at.
8/25/2004 - Sales Manager asks me how long it will take to 'look at these emails.'
"I can look at them in 2 days...matter of answering them is a different story."
9/1/2004 - Get yelled at for not having responded to 2200+ emails.